How to Avoid Removal Scams

As with any industry, there are always certain people looking to take advantage of customers trying to find a reputable removals company. It can be daunting to find a team of trustworthy individuals to help your move run stress-free, and ensure all of your belongings arrive at your new home in one piece. So check out the following tips from Darvills & Benns for how best to avoid removal company scams and fraud.

Signs of a possible scam

Of course, the best way to avoid a scam is to prevent it in the first place. Some warning signs that your removals company is out to scam you can include:

• The company hasn’t been in business long
  Whilst using a new business recommended by a friend or family member can be a great way of finding a company, often, scammers will create a new Facebook profile or website to lure in customers. If you’re independently finding a company, choosing a longstanding business with verifiable reviews will help evade any unreputable scammers.
• Low price
  If the price looks too good to be true, this could well mean it is. Sometimes those looking to scam you will quote a low price, then hike it up on the day – pretending they incurred extra costs. Alternatively, they might bring a small van for this price, say they can’t fit everything in, then simply drive off and not come back for the second load – often taking more valuable items first.
• Quotes only given on the phone
  All quotes should be given in writing, preferably on the removal company’s headed paper – check: does it really look professional? Similarly, you should never agree to anything without the company having given you a site visit first, as this is essential for any reputable company wanting to provide the best service possible for your individual requirements.

Avoiding a possible scam

Of course, you can only do so much to avoid scams, but the following list could help you remain as vigilant as possible to be sure that, on the day, you’ve picked a reputable company:

• Watch the company pack and unload your boxes
• Number all of your boxes
• Create an inventory of all your items
• Keep all your receipts and quotes in writing
• Check your company has insurance – even with the best removal companies, accidents do happen
• Keep valuables with you, and ensure they travel in your own car
• Pay on your credit card if possible; you’re more likely to be able to claim something back than on your debit card or with cash
• Check on the government’s website for free information on your chosen company

What to do if you’ve been scammed

Go straight to the police and report the crime – advances in modern technology means there may be some chance of tracing your missing belongings.

If you’ve successfully avoided a scam and moving house has gone smoothly, write a good review on your chosen company’s site, ensuring other people will be able to see your experience, and rest assured they’ve chosen a reputable and trustworthy company.

With over 130 years of experience as a professional removals company, Darvills of Bradford and Benns of Halifax have generations of happy customers, making us the premier choice for removals in the area. We’re a dedicated and friendly team of professionals, tailoring our services to meet your personal requirements. We’re often available at short notice – or we can schedule you in at your convenience, so get in touch today and one of our team will be happy to help.